Nearshore customer operations for UK organisations, scoped around UK rules

For a UK team, outsourcing customer contact is not only a question of hourly cost. It means deciding which journeys can be handled remotely, how personal data leaves the UK lawfully, and how every outbound call respects the Privacy and Electronic Communications Regulations and the Telephone Preference Service.

Altavista360 scopes those decisions with you, then delivers through assessed partners in Morocco, Tunisia and Madagascar. Morocco and Tunisia sit within an hour of UK time for most of the year; no UK office or domestic workforce is claimed.

Scope a UK programme Request a quote

Delivery network

Teams are supplied only through assessed partners in:

Morocco
Tunisia
Madagascar

A transparent delivery boundary

Delivery comes only from assessed partners in Morocco, Tunisia and Madagascar. No UK address or domestic workforce is claimed; languages, working windows, data transfers and responsibilities are agreed before any access.

English — United Kingdom

What changes for this market

UK GDPR: transfers to Morocco, Tunisia and Madagascar

None of these countries is covered by UK adequacy regulations, so personal data sent there needs appropriate safeguards: the International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses, assessed against the data protection test introduced by the Data (Use and Access) Act 2025.

IDTA or UK Addendum attached to the processing contract
Transfer assessment documented before access is granted
Least-privilege, logged access with no local copies of files

Outbound calls: PECR, TPS and CTPS

Live marketing calls must not be made to numbers registered with the Telephone Preference Service or the Corporate TPS unless the person has specifically agreed to calls from you. Call lists are screened before each wave and the caller always identifies the organisation and offers an opt-out.

TPS and CTPS screening built into list preparation, not left to agents
Your organisation named on every call, with a working number shown
Objections recorded and suppressed across later campaigns

Working windows close to UK hours

Morocco and Tunisia are on UTC+1 for most of the year, so the gap with UK time is zero or one hour depending on the season; Madagascar is two to three hours ahead and suits early-morning or back-office work. Coverage follows your real demand curve rather than a generic shift pattern.

Demand forecast by day and interval before staffing
Overflow, evening or early-morning cover scoped separately
Holiday calendars aligned with UK bank holidays where needed

Quality measured on your journeys

UK customers expect plain English, clear ownership and fast resolution. Scripts, tone of voice and knowledge articles are written with your team, and a bounded pilot checks quality and capacity against thresholds agreed in advance.

Calibration sessions on real contacts with your team leads
Metrics chosen per contact reason, not a single blended score
Escalation to your staff when a decision belongs to them

Questions buyers ask

Can a UK company send customer data to a contact centre in Morocco?

Yes, with appropriate safeguards. Morocco is not covered by UK adequacy regulations, so the transfer relies on the International Data Transfer Agreement or the UK Addendum to the EU clauses, a documented assessment and strict access controls. Your organisation remains the controller.

Do outsourced marketing calls still need TPS screening?

Yes. Under PECR, live marketing calls must not go to numbers registered with the TPS or Corporate TPS unless the person has told you they are happy to receive your calls. The obligation follows the calls whoever makes them, so screening is part of every campaign.

Does PECR apply to inbound customer service?

PECR's marketing call rules cover outbound marketing. Customers calling your service, or callbacks they requested, are not marketing calls; UK GDPR still applies to the personal data handled, including call recordings.

Reference texts and authorities

Checked against official sources; they do not replace legal advice for your own project.

PECR 2003, regulation 21: unsolicited calls for direct marketing — legislation.gov.uk
Data (Use and Access) Act 2025, section 85: transfers of personal data to third countries — legislation.gov.uk
International data transfers: the UK approach — GOV.UK — Department for Science, Innovation and Technology

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