Give every call a useful next step
Define call handling, opening hours and request routing.
Guide in French
Online expertise, operational performance.
Customer Operations Outsourcing Powered by AI
Altavista360 scopes your needs and selects a partner suited to your languages, volumes and budget.
Delivery is organised in Morocco, Tunisia or Madagascar; capacity, working windows and launch dates are confirmed before commitment.
MoroccoTunisiaMadagascar
500+
positions mobilisable rapidly
Up to 45%
illustrative, scope-dependent savings
14 days
average for eligible scopes
3
assessed partner operating countries
Expertise
Managed service lines
From support to telesales, we cover the main operational blocks and keep quality stable as volume grows.
Incoming Calls
Multichannel customer service, N1 to N3 technical support, after-sales and switchboard handling.
Outbound Calls
Telesales, B2B prospecting, lead generation, appointment setting and surveys.
Back-Office
Data entry, document processing, finance support, and administrative operations.
N1 Support
IT helpdesk, software support, and technical troubleshooting.
Live Chat
Real-time chat, WhatsApp Business, and social messaging support.
Delivery network
Three operating countries, one verified scope
Delivery is organised only through assessed partners in Morocco, Tunisia and Madagascar. These partners are not presented as Altavista360-owned local offices.
🇲🇦
Morocco
Assessed delivery partner network
Assessed delivery partners for customer operations. The site, team and languages are confirmed for each project.
🇹🇳
Tunisia
Assessed delivery partner network
Assessed delivery partners for multilingual programmes. Profiles and working windows are validated during discovery.
🇲🇬
Madagascar
Assessed delivery partner network
Assessed delivery partners for customer service and back-office. Capacity and access controls are checked before launch.
Sectors
Industries we support
High-contact businesses and operations-heavy teams across service verticals.
E-commerce & Retail
Telecoms & ISPs
Banking & Fintech
Energy & Utilities
Healthcare & Insurance
Travel & Tourism
SaaS & Tech
Real Estate
Platform
AI operations stack
Each interaction becomes an exploitable data point. Agents stay supported by workflows and controls at every touchpoint.
Omnichannel Platform
Voice, email, chat, WhatsApp and social channels in one environment.
AI Voicebots & Chatbots
Multilingual assistants activated for agreed working windows and journeys, with human handoff.
Speech Analytics
Transcription, automated scoring, real-time keyword alerts and trend dashboards.
Agent Assist
Contextual recommendations, scripts, playbooks and product references in real-time.
Quality Management
Quality sampling and controls adjusted to the channel, risk and agreed outcomes.
Workforce Management
Shift planning, load balancing, and skills/languages-aware scheduling.
Trust
Why clients choose us
End-to-end onboarding from audit to daily operations.
No upfront infrastructure complexity for your team.
Data, security and contractual requirements scoped before access is opened.
Transparent performance reporting and continuous optimization.
ROI
Estimate your savings
Illustrative scenario capped at 45%; a project-specific quote validates the actual assumptions.
Let's connect
Ready to move fast?
Get a free audit and a practical plan after your scope has been reviewed.
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