Back-Office & Processing Outsourcing for Travel & Tourism
Outsource back-office processing for travel. Data entry, billing, case handling and quality tracked by KPI. Launch in 14 days on average for eligible scopes. Free quote.
Why outsource back-office processing in travel?
The Travel & Tourism sector faces specific customer-relationship challenges: seasonal peaks, multilingual bookings and complaints. Outsourcing your back-office processing to a specialised centre lets you:
- Study an illustrative saving of up to 45% depending on scope, with no guarantee
- Absorb activity peaks without recruiting or training
- Draw on sector expertise trained on your specific challenges
- Set KPIs and reporting matched to the contracted scope
The Altavista360 approach
As a European BPO broker, Altavista360 does not own any call centre: we shortlist a suitable partner for your travel need, from a network of operating partners located in Morocco, Tunisia and Madagascar, vetted project by project.
Data entry, billing, case handling and quality tracked by KPI.
Performance indicators (Travel & Tourism)
We steer your service on the following KPIs: time to answer, booking conversion rate, traveller satisfaction.
Deployment
- 14 days on average for eligible scopes (partner selection + training + steering)
- Final schedule confirmed after validation of scope and availability
- Pricing model and terms confirmed in the quote after scoping
Free quote
Every project is different. Get a tailored estimate for outsourcing your back-office processing in travel: request a quote from Altavista360.
Frequently asked questions
How much does Back-Office & Processing outsourcing cost in Travel & Tourism?
The cost depends on volume, complexity, opening hours, languages and data requirements. An illustrative saving of up to 45% can be studied depending on scope, with no observed average and no guarantee. The quote confirms the pricing model.
What are the specific outsourcing challenges in Travel & Tourism?
The Travel & Tourism sector has particular challenges: seasonal peaks, multilingual bookings and complaints. The training and compliance requirements of the shortlisted partner are checked project by project, before any access to data.
Which KPIs should you track for Back-Office & Processing in Travel & Tourism?
The key indicators are: time to answer, booking conversion rate, traveller satisfaction. Targets, measurement sources, frequency and reporting format are defined in the contracted scope.
How long does it take to launch outsourced back-office processing?
With Altavista360, launch takes 14 days on average for eligible scopes: partner selection, agent training and KPI steering set-up. The final schedule is confirmed after validation of scope and availability; this timeframe is not guaranteed.