Telecom & ISP Outsourcing
Technical support, billing and incident handling — for operators and internet service providers
Your sector challenges
Massive call spikes during network incidents or major outages
Technical complexity of offers (box, fiber, mobile, TV) requiring trained agents
Billing seen as opaque: top driver of dissatisfaction and churn
Extended availability, including weekends and public holidays for emergencies
Cancellation and retention: a key challenge in a saturated, competitive market
Our answer
Tier 1 technical support: box, fiber, mobile, TV, Wi-Fi
Inbound calls: network incidents, outages, provisioning, moves
Outbound calls: retention, loyalty offers, speed upgrades
Back-office: billing, dispute mediation, network ticket creation
Live chat and self-care digital support
What we steer
First Contact Resolution (FCR)
Average Handling Time (AHT)
Customer Satisfaction (CSAT)
Adherence to contractual SLAs
Escalation rate to tier 2 technical support
In context
Head of Customer Service, European telecom operator — scaled technical support during network incident peaks.
Estimate your savings
Interactive calculator — honest range, no commitment.
20
2,500 €
Adjust to your actual fully loaded cost.
Morocco — actual pricing is confirmed with the selected partner.
Illustrative monthly ceiling
Up to 22,500 €
Illustrative annual ceiling: 270,000 €.
Indicative scenario. The assumption is capped at 45% and depends on scope; it is not an observed average, a guarantee or a quote.
Request a scoped quoteFrequently asked questions
Yes. Dedicated teams are trained on products (box, fiber, mobile, TV) and network diagnostic procedures. Complex cases are escalated to your tier 2 technical support under jointly defined rules.